Frequently Asked Questions + Policies
Thank you so much for considering me to be a part of your celebrations! Please see all information below regarding order-by dates, specific dietary modification requests and conditions before placing an order or submitting an inquiry.
All Ramz’s Bark desserts are baked-to-order by me, Ramya, and made entirely from scratch using high-quality ingredients in a clean and safe kitchen. Each order requires individual planning and preparation, so a minimum of 5-7 days are requested to ensure your sweet treats placed via my site are ready and prepared to my standard. For custom orders, a minimum of 2 weeks prior notice is preferred. Orders placed later than this may be subject to an additional rush order fee and will be accepted only as my schedule permits.
Pickup, Delivery & Shipping;
All orders are available for pickup at my current location in Bordentown, NJ. Local delivery is offered upon request and my availability (delivery fee applies). Shipping is available on most of my desserts unless marked as “Pickup Only”.
When To Place Your Order:
Online orders: Please allow 5-7 days for your order to be shipped or ready for pickup.
Custom orders: The earlier the better! I often get booked months ahead especially during peak time of the year (summer month and holidays), so placing your orders at least 2 weeks-1 month in advance of your desired pickup date is preferred so I am available for your booking. You are welcome to reach me with your custom requests farther in advance (highly recommended for orders during peak holidays).
Father’s Day: If you would like to pickup your order on Father’s Day (Sun., June 21st), please place your orders by Wed., June 10th. If you would like to receive a shipped order by Father’s Day, please place your orders by Fri., June 5th. (Orders beyond these dates may include additional priority/first class mailing charges.)
Rush Orders:
Custom orders (orders inclusive of personalized desserts) placed less than 2 weeks before your desired pickup date will be considered rush orders. Rush availability is limited and accepted only as my schedule permits. Rush fees are added as a percentage of your final order total and vary depending on factors including turnaround time, order size and complexity, and scheduling impact.
Rush order minimums:
Rush orders placed under 2 weeks: $50 minimum
Rush orders placed within 1 week: $75 minimum
Rush fee guidelines:
Orders placed under 2 weeks: +25-50% rush fee
Orders placed within 1 week: +50-75% rush fee
2-3 day weekend rush: up to 100% rush fee
Rush fees help accommodate schedule adjustments, expedited preparation, and limited availability. Submitting a rush inquiry does not guarantee acceptance. Orders are confirmed only once availability has been confirmed and upfront payment has been received.
Allergy Disclaimer & Dietary Modifications:
None of my chocolates and dipped treats contain eggs, while cakes and select baked treats may contain eggs (but can be made eggless upon request). All desserts may come in contact with milk, wheat, nuts, soy, eggs and other allergens unless I am notified. Please contact me to let me know of any specific allergy requests so your desserts can be modified (eggless/vegan/gluten-free) and my kitchen can be prepped accordingly for your order.
Find, Follow & Connect With Me!
Stay connected with me on my Instagram @ramzsbark (linked in the top right corner of the screen!) and find me in person at local seasonal festivals!
All sales are final and 100% deposits are taken for all custom orders upon order confirmation. We take great care in preparing and packaging each order to ensure it leaves our bakery in perfect condition, and hope it reaches you in the same excellent manner. Once your order has been handed over to the delivery service, it is beyond our control and we are no longer responsible for any delays, damages, or issues that may occur during transit. If any concerns arise after your order has shipped, we kindly recommend reaching out directly to the delivery provider for assistance.